The first step in quality improvement is to understand what the customer really wants.

译文：做好事就像登山一样艰难，做坏事就像山崩一样容易。

The poor dream all their lives of getting enough to eat and looking like the rich. And what do the rich dream of? Losing weight and looking like the poor.

最好的投资是那些能够创造未来的人。

成功不是终点，失败也非致命，重要的是继续前进的勇气。

死者并非无力。死亡，并非无力。

我认为保持好奇心，永远不要停止提问是很重要的。