在亚马逊的经营上，有三大想法我们已经坚持了18年，它们是亚马逊成功的原因：客户至上、创新和耐心。
One strategy: "We've had three big ideas at Amazon that we've stuck with for 18 years， and they're the reason we're successful: Put the customer first. Invent. And be patient."
The past is not dead, it is not even past.
"The novel is the most democratic of art forms."
最重要的事情是保持最重要的事情是最重要的。