Operational effectiveness and strategy are both essential to superior performance, which, after all, is the primary goal of any enterprise.
"Your most unhappy customers are your greatest source of learning."
When you’re in a tough spot, remember why you started.
I therefore have decided to read only the writings of men who have been executed or have risked their lives in some way.
我是那种会让你想扇你奶奶一巴掌的人。