写作是达到只有语言在行动、'表演',而不是'我'的那个点。
Listen to everyone in your company and figure out ways to get them talking. The folks on the front lines—the ones who actually talk to the customer—are the only ones who really know what's going on out there. You'd better find out what they know.
Every story is a kind of ghost, haunting the present.
质量从来不是偶然的;它始终是智慧努力的结果。
我们的管理层人数相对于我们公司的规模来说是少的,但我认为少好过于多。