最终,一个理论的价值不在于它的复杂性,而在于它解释和预测的能力。
Customer satisfaction is worthless. Customer loyalty is priceless.
The best way to predict the future is to create it.
心灵是一个相互关联过程的动态系统。
A company's culture isn't written on walls—it's demonstrated in how teams respond to crises.