当[竞争者]在早晨洗澡的时候，他们在想如何超过他们的一个主要竞争对手。我们在早晨洗澡的时候，我们在想如何让我们的客户更满意。实际上，我们想如何发明一些新的东西，我已经看到这个模式在我们的所有业务中重复出现。
When [competitors are] in the shower in the morning, they're thinking about how they're going to get ahead of one of their top competitors. Here in the shower, we're thinking about how we are going to invent something on behalf of a customer.
Quality should never be compromised, no matter the cost pressures.
世界上充满了神奇的事物，耐心地等待着我们的感官变得更加敏锐。
Love isn't about when you first meet. It's about the many， many years you spend together， when you're trying to keep that flame burning.
I hope that in this year to come, you make mistakes. Because if you are making mistakes, then you are making new things, trying new things, learning, living, pushing yourself, changing yourself, changing your world. You're doing things you've never done before, and more importantly, you're doing something.
不要批评你不理解的东西。
可持续性不是成本；而是对相关性和持久性的投资。