当[竞争者]在早晨洗澡的时候，他们在想如何超过他们的一个主要竞争对手。我们在早晨洗澡的时候，我们在想如何让我们的客户更满意。实际上，我们想如何发明一些新的东西，我已经看到这个模式在我们的所有业务中重复出现。
When [competitors are] in the shower in the morning, they're thinking about how they're going to get ahead of one of their top competitors. Here in the shower, we're thinking about how we are going to invent something on behalf of a customer.
未来的竞争不是产品的竞争，而是数据和计算的竞争。
The city's poor are like the roots of a tree: unseen, but essential to its survival.
"Escribir es un acto de amor, de entrega total a las palabras que nos habitan y nos definen."
There are no shortcuts in technological innovation. We must be down-to-earth and persistent.