当[竞争者]在早晨洗澡的时候，他们在想如何超过他们的一个主要竞争对手。我们在早晨洗澡的时候，我们在想如何让我们的客户更满意。实际上，我们想如何发明一些新的东西，我已经看到这个模式在我们的所有业务中重复出现。
When [competitors are] in the shower in the morning, they're thinking about how they're going to get ahead of one of their top competitors. Here in the shower, we're thinking about how we are going to invent something on behalf of a customer.
我认为制作一部好电影的关键是确保每一个场景都尽可能好。
Memory is a responsibility, not a burden.
The truth is, we are all waiting for someone to take care of us. We are all waiting for someone to tell us what to do.
The customer is the ultimate judge of our products, and their satisfaction is our top priority.
对于那些有为而生的人来说，没有什么是无足轻重的。