当[竞争者]在早晨洗澡的时候，他们在想如何超过他们的一个主要竞争对手。我们在早晨洗澡的时候，我们在想如何让我们的客户更满意。实际上，我们想如何发明一些新的东西，我已经看到这个模式在我们的所有业务中重复出现。
When [competitors are] in the shower in the morning, they're thinking about how they're going to get ahead of one of their top competitors. Here in the shower, we're thinking about how we are going to invent something on behalf of a customer.
"A story is not like a road to follow... it's more like a house. You go inside and stay there for a while."
可以教每个人雕刻：必须学会不要米开朗基罗。优秀的程序员也是如此。
寻找高效算法不仅仅是一个技术挑战；它是一次深入复杂性核心的旅程。
The essence of science is to ask the right questions.
挑战在于使不可能看起来真实，使真实看起来非凡。