Listen to everyone in your company and figure out ways to get them talking. The folks on the front lines—the ones who actually talk to the customer—are the only ones who really know what's going on out there. You'd better find out what they know.

True innovation comes from solving real-world problems.

情绪的存在是为了行动

我们为新南开所抱的志愿，不过是‘了解中国，服务中国’这两句话。

Your self-worth is determined by you. You don't have to depend on someone telling you who you are.

生活是一首歌，唱出来吧。

The true history of a people is written in the margins of official history.

Innovation is not just about new products; it's about rethinking the entire customer experience.

在拥有数据之前进行理论化是一个重大错误。