Success in business comes from understanding the customer better than anyone else.

I think it's very important to have a feedback loop, where you're constantly thinking about what you've done and how you could be doing it better.

"The past is never dead. It's not even past."

一个伟大的故事是在翻完最后一页后仍久久萦绕在脑海中的故事。

Fiction is a lie that tells the truth.