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战场交锋,即使列阵有方,但以勇猛为本;操办丧事,即使礼节周全,但以哀痛为本;文人学士,即使学富五车,但以德行为本
The problem of quality management is not what people don't know about it. The problem is what they think they do know.
The most important thing in leadership is to listen—really listen—to the people around you.