The first fruit of this imagination - and the first lesson of the social science that embodies it - is the idea that the individual can understand his own experience and gauge his own fate only by locating himself within his period, that he can know his own chances in life only by becoming aware of those of all individuals in his circumstances.

The way management treats the associates is exactly how the associates will then treat the customers.

One often calms one's grief by recounting it.

"We must be willing to take risks and embrace change if we want to achieve greatness."