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管理层对待员工的方式正是员工对待顾客的方式。
The way management treats the associates is exactly how the associates will then treat the customers.
One who never turned his back but marched breast forward, never doubted clouds would break.
The greatest happiness of life is the conviction that we are loved; loved for ourselves, or rather, loved in spite of ourselves.
译文:各位,你们要知道天下的事情靠别人是不行的,总是要要求自己去做正确的事。当初那些迂腐的儒生说什么 “男尊女卑”“女子无才便是德”“夫为妻纲” 这些胡说八道的话,我们女子如果有志气,就应该号召志同道合的人一起来反对它。
Incentives matter because they guide behavior in predictable ways.