The key to success is to get out into the store and listen to what the associates have to say. It's terribly important for everyone to get involved. Our best ideas come from clerks and stockboys.

永远不要把动作和行动混为一谈。

公司的文化是由领导者的行动定义的，而不仅仅是其使命宣言。

The difference between a good business and a bad business is that good businesses throw up one easy decision after another. The bad businesses throw up painful decisions time after time.

The key to success is to keep growing in all areas of life - mental, emotional, spiritual, as well as physical.