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The key is to set realistic customer expectations, and then not to just meet them, but to exceed them — preferably in unexpected and helpful ways.
当人们受到生活的眷顾时,他们应该拿走比他们价值更低的东西......我认为,当你在美国商业界升到足够高的位置时,你就有道义上的责任接受低薪。
价格会被遗忘,但品质会被长久铭记。