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Man is an animal that makes bargains: no other animal does this—no dog exchanges bones with another.
人是会讨价还价的动物:没有其他动物会这样做——没有狗会与另一只狗交换骨头。
The key is to set realistic customer expectations, and then not to just meet them, but to exceed them — preferably in unexpected and helpful ways.
Sustainability isn't an option—it's a responsibility we owe to future generations.