The key to success is to get out into the store and listen to what the associates have to say. It's terribly important for everyone to get involved. Our best ideas come from clerks and stockboys.

Don’t create things to make money； make money so you can create things. The reward for good work is more work.

最好的领导者是那些倾听多于说话的人。

What makes the desert beautiful is that somewhere it hides a well…