The light is what guides you home, the warmth is what keeps you there.

Innovation is not just about creating something new; it's about improving what already exists to make life better for our customers.

The greatest breakthroughs often come from unexpected places.

That's exhilarating if you're doing well, and very crushing if you're not. It leads, in the worst cases -- in the analysis of a sociologist like Emil Durkheim -- it leads to increased rates of suicide. There are more suicides in developed, individualistic countries than in any other part of the world. And some of the reason for that is that people take what happens to them extremely personally -- they own their success, but they also own their failure.

I think the best work comes out of a place of truth.