最好的决策是在数据和经验的交汇处做出的。
A brand is defined by the customer's experience, not by the company's marketing.
The only thing that can make you brave is your own fear.
When I got to 40 or so... I had the sense when I looked back over my life I would actually see a mess of decisions, a few of which I had thought about, some of which I had sort of stumbled on, and many that I had no control over whatsoever.
我不在乎那些讨厌我的人,我在乎那些爱我的人。
Our responsibility is not just to shareholders, but to all stakeholders - including future generations.