群众是残忍的，但个人是善良的。

Courtesy costs nothing. Lower the toilet seat after use. Let the people in the elevator exit before you enter. Return shopping carts to their designated areas. When you borrow something， return it better shape (filled up， cleaned) than when you got it.

感知的动态受“完形律”（良好形式）原则支配。

预测未来的最好方法就是创造未来。

2018年，贝索斯致股东信

Policy should be based on evidence, not ideology.

世界不是一个愿望工厂。