The quality of an organization's customer service determines the quality of its customer loyalty.

What's terrible is to pretend that second-rate is first-rate. To pretend that you don't need love when you do; or you like your work when you know quite well you're capable of better.

The key to successful investing is to have a long-term perspective, a disciplined approach, and a clear understanding of the market and the risks involved.

The most common form of despair is not being who you are.

释义：脸上没有愤怒的表情是对他人的尊重，嘴里不说愤怒的话会散发出美好的气息。心中没有愤怒是无价的宝藏，这种心态是永恒不变的真理。

孩子完全接受——甚至渴望——家规。「在我们家，我们对 X 有一个规矩」是家长设立家庭规范时所需的唯一理由。事实上，「我对 X 有一个规矩」是你给自己设定规范所需的唯一理由。