The key is to set realistic customer expectations, and then not to just meet them, but to exceed them—preferably in unexpected and helpful ways.

"The world is full of signs and wonders, but we walk past them every day without seeing."

劳动可以使我们摆脱三大灾祸：寂寞恶习贫困。

Adaptability is what separates successful businesses from the rest.

The challenge is to transform the constraints into opportunities.