客户满意度毫无价值，客户忠诚度才是无价的。
"A journey is a person in itself; no two are alike. And all plans, safeguards, policing, and coercion are fruitless. We find after years of struggle that we do not take a trip; a trip takes us."
你能做的最伟大的投资就是投资自己。
We're all going to die, all of us, what a circus! That alone should make us love each other but it doesn't. We are terrorized and flattened by trivialities, we are eaten up by nothing.
There is nothing eternal in us.