关键是设定现实的客户期望，然后不仅要满足它们，还要超越它们——最好是以意想不到和有益的方式。
The key is to set realistic customer expectations, and then not to just meet them, but to exceed them—preferably in unexpected and helpful ways.
我不介意成为榜样。我接受它。我只希望我是一个好榜样。
The power of the Internet is in its universality.
我不让别人定义我是谁。