关键是设定现实的客户期望，然后不仅要满足它们，还要超越它们——最好是以意想不到和有益的方式。
The key is to set realistic customer expectations, and then not to just meet them, but to exceed them—preferably in unexpected and helpful ways.
"Experience is simply the name we give our mistakes."
Literature isn't a moral beauty contest.
Singing is not only about skill, but also about communication of the soul.
Trust is earned through actions, not words.
"The only way to do great work is to love what you do."
A company’s true strength is measured by how it adapts to change, not just by its past achievements.
一家公司的真正实力取决于它如何适应变化，而不仅仅是过去的成就。
