关键是设定现实的客户期望,然后不仅要满足它们,还要超越它们——最好是以意想不到和有益的方式。
The key is to set realistic customer expectations, and then not to just meet them, but to exceed them—preferably in unexpected and helpful ways.
拍卖中,规则和竞标者的策略一样决定结果。
生活是10%发生在我身上的事,90%是我如何应对它。