You can't control what you don't measure.

The key to success is to get out into the store and listen to what the associates have to say. It's terribly important for everyone to get involved. Our best ideas come from clerks and stockboys.

Grow old along with me! The best is yet to be, the last of life, for which the first was made.

希腊人给了我们语言中最美丽的一个词，“热情”——内心的神。

科学家不是给出正确答案的人，而是提出正确问题的人。