The key is to set realistic customer expectations, and then not to just meet them, but to exceed them—preferably in unexpected and helpful ways.

我们今天所做的每一个决定都会在未来的海洋生态系统中产生回响。

Leaders must be willing to take risks if they want to create meaningful change.

当现有约束被放松时，经济增长就会发生，这使得个人能够追求以前无法获得的机会。

成功不是终点，而是一个持续改进和学习的过程。

The best way to cheer yourself up is to try to cheer somebody else up.