世界的进步，部分依赖于那些未被历史记载的行为；你我如今的处境还不至于太糟，有一半要归功于那些默默无闻、忠诚生活，并长眠于无人祭扫的坟墓中的人们。

一个组织的系统质量决定了其流程质量。

Anxiety is essential to the human condition. The confrontation with anxiety can relieve us from boredom, sharpen the sensitivity and assure the presence of tension that is necessary to preserve human existence.

Documentation is like term insurance: It satisfies because almost no one who subscribes to it depends on its benefits.