The way management treats the associates is exactly how the associates will then treat the customers.

这就好像三军打败战，落伍的人还要求奖赏一样。 

To avoid criticism, do nothing, say nothing, and be nothing.

写作是一种治疗方式；有时我想知道那些不写作、不作曲或不画画的人是如何应对的。