We are punished by our sins not for them.

The key to success is to get out into the store and listen to what the associates have to say. It's terribly important for everyone to get involved. Our best ideas come from clerks and stockboys.

历史是记忆的不完美与文献的不足相遇时产生的确定性。

The human heart is the most deceitful of all things, and desperately wicked. Who really knows how bad it is?

最好的艺术来自个人经历。