The goal as a company is to have customer service that is not just the best but legendary.

Whatever you're meant to do, do it now. The conditions are always impossible.

除了诱惑，我什么都能抵抗。

领导力是关于做出艰难的决定并坚持到底。

如果我们想养活世界，就必须先学会倾听它的需求。

Natural experiments are a powerful tool for understanding causal relationships in the real world.

"The power of literature lies in its ability to make us see the world differently."

只把眼睛盯在别人的缺点上，就会看不清自己的短处；只有常常检查自己，才能对自己的缺点了如指掌。

只要最后能随我所愿，我就会极有耐心。