质量管理的问题不是人们不知道它。问题是他们认为自己知道。

无论是个人还是国家，只要生活节俭，就会繁荣昌盛；如果贪图享受，放纵欲望，那就会走向衰亡。

The customer's voice is the most important sound in any business.

最重要的是保持真实。

I think the best thing about music is that it can make you feel things that you didn't even know you could feel.

——2004年在南京航空学院上的演讲

A tannery’s legacy should be measured by its environmental stewardship.