The only thing that’s keeping you from getting what you want is the story you keep telling yourself.
唯一阻止你得到你想要的东西的是你一直在告诉自己的故事。
客户满意度毫无价值,客户忠诚度才是无价的。
Trust is like a mirror, you can fix it if it's broken, but you can still see the crack in that motherfucker's reflection.
数字革命比文字的发明甚至印刷术的发明更为重要。