我们都在等待什么，即使我们不知道那是什么。

The anointed don't like to talk about painful trade-offs. They like to talk about happy "solutions” that get rid of the whole problem- at least in their imagination.

有时最危险的人恰恰是那些看起来最普通的人。

若以竞争者为中心，就得等到对手有所行动。以客户为中心，让你更具开拓性。

创新不仅仅是创造新事物；它还包括改进现有事物，让客户的生活更美好。

The psychologist must avoid all forms of mental chemistry.

Success is not final, failure is not fatal: It is the courage to continue that counts.