The only way to get through life is to laugh your way through it. You either have to laugh or cry. I prefer to laugh. Crying gives me a headache.

领导力在于因为你的存在而让他人变得更好，并确保这种影响在你离开后依然持续。

切东西的时候不要冲着自己。

关键是设定现实的客户期望，然后不仅要满足它们，还要超越它们——最好是以意想不到和有益的方式。