In my early professional years I was asking the question: How can I treat, or cure, or change this person? Now I would phrase the question in this way: How can I provide a relationship which this person may use for his own personal growth?

成为质量的标杆。有些人不习惯在一个期望卓越的环境中工作。

2012年：贝索斯致股东信《长远思考才能做到不可能的事情》

The land remembers what we have forgotten.

个人必须从他的文化提供的材料中塑造自己。