利润和可持续性不是对立的，而是长期成功的伙伴。
心智通过练习而非被动吸收而成长。
The key is to set realistic customer expectations, and then not to just meet them, but to exceed them — preferably in unexpected and helpful ways.
照常经营不再是可选项。
The fact remains that getting people right is not what living is all about anyway. It’s getting them wrong that is living, getting them wrong and wrong and wrong and then, on careful reconsideration, getting them wrong again.