Consumer trust is earned through transparency and consistent delivery of promises.
You must force yourself to consider opposing arguments.Especially when they challenge your best-loved ideas.
经济发展中最重要的事情不是正确地做事,而是做正确的事。
Listen to everyone in your company and figure out ways to get them talking. The folks on the front lines—the ones who actually talk to the customer—are the only ones who really know what's going on out there. You'd better find out what they know.