失败是一个组织最好的老师。开诚布公地客观谈论失败，分析问题所在，你就会从失败中学到关于决策和组织行为的新规则。如果评估得当，失败就有可能改变一个组织的进程，使其在未来更加成功。
我不相信扮演反派或英雄。我相信扮演人。
In other words, hold your horses when you're coming to judge people. You don't necessarily know what someone's truevalue is. That is an unknown part of them, and we shouldn't behave as though it is known. There is another source of solace and comfort for all this. When we think about failing in life, when we think about failure, one of the reasons why we fear failing is not just a loss of income, a loss of status. What we fear is the judgment and ridicule of others. And it exists.