Listen to everyone in your company and figure out ways to get them talking. The folks on the front lines—the ones who actually talk to the customer—are the only ones who really know what's going on out there. You'd better find out what they know.

I'm not a follower, I'm a leader.

交易成功的关键是情绪纪律。

现实不是我们感知的东西，而是我们用故事创造的东西。