一个人的好名声不是轻而易举就能够得到的;名誉也不是靠欺诈伪装的手段来赢得的。
The past is a foreign country; they do things differently there.
The way management treats the associates is exactly how the associates will then treat the customers.
名声不是凭空产生的,赞誉也不会自己增长,只有成就了功业,名声才会到来。
Efficiency is doing things right; effectiveness is doing the right things.
生命的复杂性不是理解的障碍,而是通向更深层次洞察的门户。