客户满意度应该始终是每个决策的核心。

The true genius shudders at incompleteness — and usually prefers silence to saying something which is not everything it ought to be.

真正的韧性来自于为多种未来做准备，而不仅仅是预测一个未来。

A man is like a fraction whose numerator is what he is and whose denominator is what he thinks of himself. The larger the denominator, the smaller the fraction.

I’ve learned that pain can be the greatest inspiration.