Brand building is a long-term project that requires sustained efforts from generations.

We've had three big ideas at Amazon that we've stuck with for 18 years, and they're the reason we're successful: Put the customer first. Invent. And be patient.

挑战在于设计服务于人而不主宰人的空间。

我总是在寻找那些挑战我并让我走出舒适区的角色。