The problem of quality management is not what people don't know about it. The problem is what they think they do know.

Patience is the most important skill in life.

最重要的是保持真实。

在别人面前受称赞，不如背后没有人说坏话；与人相处能使人获得短暂快乐，不如与人长久相处而不使对方厌恶。

每个人都有自己的故事，每个故事都值得被倾听。