The first step in quality improvement is to understand what the customer really wants.

空间、光线和秩序。这些是人类所需，正如他们需要面包或睡觉的地方一样。

Scale does not equal quality. For financial firms, being strong is more important than being big.

人们通常看到他们寻找的东西，听到他们倾听的东西。

我总是相信，最重要的不是成为最好的，而是比昨天更好。