Innovation is a social process, not just a technical one.
创新是一个社会过程，而不仅仅是技术过程。
The key is to set realistic customer expectations, and then not to just meet them, but to exceed them—preferably in unexpected and helpful ways.
译文：每个人有各自的本事，应该按能力分配工作。
成为作家就是成为生活的间谍。
To write is to resist forgetting.
过去总是与我们同在，塑造着我们的现在和未来。
The best way to solve a problem is to find a way to make it irrelevant.
The only limit to your impact is your imagination and commitment.