现象是隐秘的本质所显现的外表。
领导者的工作不是替别人做事,而是帮助别人自己想办法做事。
超越顾客的期望。如果你这样做,他们会一次又一次地回来。给他们想要的——再多一点。
The mind is divided into parts that sometimes conflict. Like a rider on the back of an elephant, the conscious, reasoning part of the mind has only limited control over the automatic, emotional part.
Sustainability isn't a cost—it's an investment in our future.
The first step is to establish that something is possible; then probability will occur.