It's not the customer's job to know what they want.
顾客并不知道自己想要什么。
【译文】 叶公问子路：孔子是怎样的人，子路不回答。孔子说：“你怎么不说：他这个人啊，发愤学习就忘记吃饭，高兴起来就忘记了忧愁，不知道快要变老了等等？”
"The most beautiful people we have known are those who have known defeat, known suffering, known struggle, known loss, and have found their way out of the depths."
释义：讽刺人性对大规模苦难的麻木与抽象化。
每个空间都有自己的声音；我们的任务是倾听。