在我们这个行业,如果你没有超前思考三步,你就已经落后了。
In our industry, if you're not thinking three steps ahead, you're already behind.
当[竞争者]在早晨洗澡的时候,他们在想如何超过他们的一个主要竞争对手。我们在早晨洗澡的时候,我们在想如何让我们的客户更满意。实际上,我们想如何发明一些新的东西,我已经看到这个模式在我们的所有业务中重复出现。
Confidence is the most precious commodity in the financial system.
Collaboration between governments, industries, and communities is essential to drive meaningful progress.
A long habit of not thinking a thing wrong gives it a superficial appearance of being right.
心理学唯一有效的数据是可观察的行为。