你最不满意的顾客是你最大的学习来源。
Your most unhappy customers are your greatest source of learning.
We're here to put a dent in the universe.
乐观主义者认为这是所有可能世界中最好的一个。悲观主义者则担心这是真的。
水太清了就会见不到鱼，人太精明了就没有朋友。冠冕的玉旒，是用来遮蔽视线；用丝棉塞耳，是为了减弱听觉。
In times of crisis, the best leaders are those who remain calm and focus on solutions rather than problems.
