你最不满意的顾客是你最大的学习来源。
Your most unhappy customers are your greatest source of learning.
记忆就像一只狗，它喜欢躺在哪里就躺在哪里。
Innovation is not just about technology, but about creating value for customers.
Sometimes, the deepest pain comes from emotions we cannot express.
你无法回到过去改变开头，但你可以从现在开始改变结局。