当你既听取数据又听取人的意见时，才能做出最好的决定。
The best decisions are made when you listen to both data and people.
创新不是凭空想象，而是基于对用户需求的深刻理解。
We are all born with a certain package. We are who we are: where we were born, who we were born as, how we were raised. We're kind of stuck inside that person, and the purpose of civilization and growth is to be able to reach out and empathize a little bit with other people.
如果对这种行为能够容忍，那么还有什么行为不能容忍呢？
设计是人类意图的第一个信号——所以让我们确保这个意图是好的。