The most important thing is to focus on the customer experience.
Psychology must be a practical science, concerned with the how and why of mental operations.
"The power of a story lies in its ability to make us feel less alone."
Most people are too fretful, they worry too much.Success means being very patient, but aggressive when it's time.
The good life is a process, not a state of being. It is a direction, not a destination.
A company's culture is defined by the actions of its leaders.