运营效率是在这个行业中保持竞争力的关键。
Efficiency in operations is the key to staying competitive in this industry.
——《在沪举办茶话会上的演说》（1916年7月17日）
Customer needs should always be at the core of every innovation we pursue.
The highest manifestation of life consists in this: that a being governs its own actions.A thing which is always subject to the direction of another is somewhat of a dead thing.